FirstClass Merchant Services (FCMS) was formed in 2009 by Jay Cole and Joshua Cole. Powered by First Data Corporation, FCMS is positioned to service a diverse customer base ranging from startup companies to large corporate institutions.

Our main focus has been to leverage existing banking relationships and reseller channels that we have built over the years. We believe that by working with our partners and creating a shared vision, FCMS will be better positioned to build lasting relationships. FCMS is focused on acquiring merchant accounts through referral-based marketing efforts where 98% of our business is currently generated.

Together, with the combined knowledge and resources in both the marketing and payments industry, we are well positioned to provide complete payment solutions and specialized marketing programs through a customer service oriented environment.

The end goal is to create a shared vision and build strong relationships with each of our financial institutions, reseller channels, their employees, and the merchants that they serve. By doing this, we have been able to create a network of referral based business that revolves on two very basic, but very powerful principals: Integrity and Trust.

As a company, FCMS has spent a lot of time and effort to build and maintain this trust with our customers and partners because we understand that these principals have to be earned.

Our Executive Team

Joshua Cole
President

John Hilley
Senior Vice President
Account Management Specialist

Christy Cowherd
Senior Vice President

Paula Castleberry
Vice President
Business Development Specialist